Frequently Asked Question

Quickly find answers to frequently asked questions.

General about making reservations online

What is the difference between booking online and through email/phone?

We offer the best prices for bookings made online, as it is a self-service facility. Booking through email or phone will be charge additional RM50 service fee per person/transaction.

 

I have not received my reservations confirmation email. Is my reservation completed?

You will receive two emails whenever you make your reservations with us. The first email acknowledges that we have received your reservations request and payment. The second email, confirms your reservations and provides a link to download your travel vouchers. If you do not see the email, you might want to check to ensure the email was not delivered to your junk/spam folder. You may also check the status of your reservations in your member account.

 

Please note: Tour products may take longer to confirm.

 

How do I make reservations?

An member account is required to make reservations.

 

Once your account has been created, search and select from our comprehensive travel offerings. Enter the traveller’s information (including passport information, if required) and payment information. You will receive an email to acknowledge that we have received your reservations request and payment, followed by another email confirming your reservations and a link to download your travel vouchers.